CUSTOMER CARE

7-Day Return & Exchange Policy

At GB Creation, customer satisfaction matters to us. If you are not satisfied with an eligible purchase, you may request a return or exchange within 7 calendar days from the date the order is delivered.

Eligibility

• The return or exchange request must be made within 7 calendar days of delivery.
• The item must be unused, unwashed, undamaged, and in its original condition.
• Original tags, labels, accessories and packaging should be included, where provided.
• Proof of purchase or the order details must be provided.

How to request a return or exchange

1. Email us at gbcreation282@gmail.com within the 7-day period.
2. Include your order number, product name, reason for the request and clear photographs where relevant.
3. Our team will review your request and reply with the next steps. Please wait for our instructions before sending any item back.

Damaged, defective or incorrect items

If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as possible with your order details and clear photographs so that we can review the issue and advise you.

Items that may not be eligible

Items that have been used, washed, altered, damaged after delivery, or returned without their original tags or accessories may not qualify for return or exchange. Any product-specific exclusions will be communicated on the product page before purchase.

Refunds and exchanges

Approved requests will be handled after the returned item, where applicable, has been received and inspected. We will inform you about the available resolution and the applicable process before proceeding. Refund timing may depend on the original payment method and the payment provider.

Return shipping

Please contact us before arranging return shipping. Our team will confirm the return address and explain any applicable shipping arrangements for your case.

Contact us

For return or exchange support, contact:

GB Creation
Email: gbcreation282@gmail.com
Business address: Golapganj Road, Chharkatola (Beside of An Najaat Academy), Sahabajpur, Kaliachak, Malda, West Bengal – 732201, India.

Important: This policy applies to eligible purchases from GB Creation. Please read the product details carefully before placing an order. For any specific order, the confirmation given by our customer-support team will guide the return process.