CUSTOMER CARE

Privacy Policy

Last updated: 11 November 2026

GB Creation (“we”, “us” or “our”) respects your privacy. This Privacy Policy explains what information may be collected when you visit gbcreation.in, create an account, contact us or place an order, and how that information is used.

1. Information we collect

Depending on how you use our website, we may collect information you provide, including:

• Account details such as your email address and account identifier.
• Order and delivery details such as your name, phone number, delivery address, city, state and PIN code.
• Order details such as products ordered, quantities, order status and payment method/status.
• Messages and information you send to our customer-support email.

2. How we use your information

We use this information to create and manage customer accounts, process and deliver orders, provide customer support, maintain order records, respond to requests, and operate and improve our website.

3. Website technology and service providers

Our website uses Firebase services provided by Google for functions such as customer authentication and database storage. Information submitted through these functions may be processed by Google/Firebase on our behalf, subject to their applicable terms and privacy practices. Your shopping cart may also be stored in your browser’s local storage so that it remains available while you use the website.

4. Sharing of information

We do not sell your personal information. We may share relevant information with service providers that help us operate the website or fulfil an order, where necessary, or when disclosure is required by law or to protect our rights and customers.

5. Payments

If online payment facilities are made available, payment details may be handled by the relevant payment service provider. Please review that provider’s privacy terms. Do not send card numbers, passwords, PINs or OTPs to us by email or message. The payment methods currently shown at checkout may change.

6. Data security and retention

We take reasonable steps to protect information, but no website or electronic storage system can be guaranteed to be completely secure. We retain information for as long as reasonably necessary for account services, order fulfilment, customer support, legal obligations and legitimate business record-keeping.

7. Your choices and requests

You may contact us to request access to, correction of, or deletion of personal information associated with your account, subject to applicable legal and record-keeping requirements. We may need to verify your identity before acting on a request.

8. Children’s privacy

Our website is intended for customers who can legally make purchases. We do not knowingly seek to collect personal information directly from children. A parent or guardian who believes a child has provided information may contact us.

9. Changes to this policy

We may update this Privacy Policy when our website, services or legal requirements change. The latest version will be published on this page with its updated date.

10. Contact us

For privacy-related questions or requests, contact:

GB Creation
Email: gbcreation282@gmail.com
Business address: Golapganj Road, Chharkatola (Beside of An Najaat Academy), Sahabajpur, Kaliachak, Malda, West Bengal – 732201, India.

Note: This policy describes the website functions currently identified, including Firebase account/database features and browser-based cart storage. Please ensure your actual business practices and any future payment/analytics integrations match this policy.