CUSTOMER CARE
Shipping & Delivery Policy
Last updated: 11 November 2026
GB Creation aims to process and dispatch confirmed orders promptly. This policy explains how order dispatch and delivery are handled for purchases made through our website.
1. Order processing and dispatch
Our current target is to dispatch an order within 24 hours of receiving the order, subject to order confirmation, product availability, and any verification needed to process the order. Dispatch means handing the parcel to the delivery or courier service; it does not mean that the parcel will arrive within 24 hours.
2. Delivery locations and timelines
We offer delivery across India, subject to service availability at the delivery PIN code. The estimated delivery timeframe, where available, will be communicated during checkout or order confirmation. Actual delivery time may vary by destination, courier operations, weather, public holidays, and other circumstances outside our reasonable control. A delivery estimate is not a guaranteed delivery date.
3. Shipping charges
Any applicable shipping or delivery charge will be shown during checkout or communicated before the order is confirmed. Please review the total amount before placing your order.
4. Tracking and delivery updates
Where tracking information is provided by the courier or made available to us, we will share it with the customer using the contact details supplied with the order. Courier tracking updates are subject to the courier's systems.
5. Customer responsibilities
Please provide a complete and accurate delivery address, PIN code, and reachable phone number. Delays or failed delivery attempts caused by incorrect or incomplete details, or an unavailable recipient, may require additional coordination with the customer or courier.
6. Delayed, damaged, or missing parcels
If your parcel appears delayed, arrives damaged, or is marked delivered but has not been received, contact us promptly with your order number and relevant details. For a damaged parcel or product, please retain the packaging and share clear photographs so that we can review the issue and advise you.
7. Returns and exchanges
For eligible returns or exchanges after delivery, please read our 7-Day Return & Exchange Policy. Contact us before sending any item back.
8. Contact us
GB Creation
Email: gbcreation282@gmail.com
Business address: Golapganj Road, Chharkatola (Beside of An Najaat Academy), Sahabajpur, Kaliachak, Malda, West Bengal – 732201, India.
Important: The 24-hour period above refers to the target dispatch time after an order is received, not the time required for delivery to the customer. Please ensure this policy matches your actual fulfilment practices before publishing.